Personal bits
I was born in Barcelona so I am Catalan but my parents came to live and work in Barcelona from Cordoba (Andalucia). So I speak English, Catalan and Spanish; I have spent spent half my life in Oxford (the one in England). I arrived in Oxford because while I was waiting for a coach in Victoria Station the coach to Oxford arrived earlier than the one going to Cambridge. So, just luck. I don't regret it though. Oxford is a great city to live in.
How do I spend my time (apart from work); family, friends, studying and books. And in that order. What am I reading now? Goliath's curse by Luke Kemp. So it is politics and history what I tend to read about. And now read the boring part:Work bits
I am an Application Support Analyst and Jira Administrator with 10+ years of experience supporting enterprise applications across the private sector, public sector, and education. In my last role, I managed an Atlassian Cloud (Jira & Confluence) environment for 900+ users, acting as the go-to person for Jira administration, access management, workflow configuration, and troubleshooting.
These were some of the activities I performed:
- Jira administration (boards, workflows, permissions, configurations).
- Translating business requirements into effective Jira solutions.
- Delivering regular configuration changes and continuous improvements.
- Integrating Jira with external services (including Power BI via API).
- Supporting users through major platform changes, including domain migrations.
In previous roles, I specialised in application support, service delivery, and release coordination, focusing on:
- Incident and problem fixing, and change management (ITIL-aligned).
- Coordinating developers, testers and business stakeholders.
- Owning and coordinating the release processes to ensure smooth deployments. This activity included backlog grooming, and tracking progress.
- Creating and maintaining extensive support and knowledge documentation.
What I enjoy the most is bringing people together to solve problems. I am a warm person who enjoys talking to people and I do believe that issues are resolved faster when we talk rather than relying on multiple teams’ messages. I’d rather talk, understand the problem properly, and fix it. In addition, I enjoy learning new technologies; one of the great things of working in IT is that you have to continue learning.